We respond to urgent queries within one business day, and non-urgent queries within three business days. The Branch triages member inquiries meaning Member Assistance can respond to urgent matters, such as terminations, APHRA notifications, violent or aggressive incidents, disciplinaries, meetings and bullying and escalate to the relevant ANMF Organiser or other appropriate staff without members waiting on the phone for extended periods. All inquiries to the ANMF Member Assistance service are via our online form.The following changes to ANMF operation are in effect: The ANMF (Vic Branch) office is closed and staff are working from home for the duration of the Chief Health Officer's restrictions. Supporting you, and your health and wellbeing, is critical for the ANMF. Nurses, midwives and personal care workers are on the pandemic frontline caring for the community.
ANMF (Vic Branch) operations and COVID-19 update
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